JIT ENTERPRISES POLICIES
Return & Refund Policy
Last updated: September 29, 2026
JIT Enterprises sells exclusively to approved business customers. This Return and Refund Policy applies to purchases made through our authorized business storefront.
Return authorization
Sign in to your customer account to submit a return request, or contact returns@jitlocks.com, within 30 calendar days after delivery. Include your order number, the SKU and quantity involved, the reason for the request, and photographs when the product is damaged, defective, incorrect, or incomplete. Submitting a request does not approve the return; JIT Enterprises reviews every request.
Do not send merchandise back without written authorization and return instructions. Unauthorized returns may be refused or delayed.
Authorized returns must be sent to:
JIT Enterprises — Returns
101 S. West St
Prairie City, IA 50228
United States
Return eligibility
To qualify for a return, merchandise must be unused, uninstalled, unmodified, and in resalable condition. It must include its original individual packaging, keys, cylinders, cores, screws, springs, plates, manuals, and any other components originally supplied with the SKU.
The following items are not eligible for return unless JIT Enterprises shipped the wrong item or the item arrived damaged or defective:
- installed, used, altered, keyed, rekeyed, assembled, or modified merchandise;
- merchandise with missing components, damaged packaging, or customer-applied markings;
- special-order, custom-configured, or specifically sourced merchandise identified as non-returnable before purchase;
- items returned outside the approved return window; and
- products damaged by improper storage, handling, installation, use, maintenance, or repair.
Shipping errors, damage, and shortages
Inspect each shipment promptly. If an order is visibly damaged, incomplete, or different from the packing information, contact returns@jitlocks.com as soon as reasonably possible and retain the product, individual packaging, shipping carton, labels, and packing materials while the matter is reviewed.
When JIT Enterprises confirms that it shipped the wrong item or that merchandise arrived damaged or defective, JIT Enterprises will provide return instructions and, when appropriate, a return label or replacement at no additional product shipping cost to the customer.
Customer ordering errors and change-of-mind returns
For an eligible return resulting from a customer ordering error or change of mind, the customer is responsible for return transportation and loss or damage in transit. Use a trackable service and package the merchandise appropriately. Original outbound shipping charges are not refundable.
Inspection and refunds
All returned merchandise is inspected before a refund is approved. A return authorization does not guarantee a refund. If the return meets this policy, JIT Enterprises will issue the remaining approved refund to the original payment method. We do not issue store credit in place of an approved refund unless separately agreed in writing.
JIT Enterprises normally processes an approved refund within five business days after inspection. The customer’s bank or payment provider may require additional time to post the credit.
If a return does not meet the stated conditions, JIT Enterprises will contact the customer before deciding whether the merchandise will be rejected, returned to the customer at the customer’s expense, or otherwise resolved as permitted by law.
Exchanges
We do not offer automatic exchanges. When a different SKU or configuration is needed, the original product must follow the return process and the replacement must be ordered separately unless JIT Enterprises agrees to another written arrangement.
Order cancellation
Within one hour after placing an order, sign in to your customer account and select the eligible unfulfilled item or items to submit a cancellation request. A cancellation request does not change the order status automatically; JIT Enterprises reviews and decides every request. After the one-hour window, contact support@jitlocks.com immediately, but cancellation is not guaranteed once preparation has begun or a shipping label has been purchased. Once an item has shipped, the return provisions above apply. If JIT Enterprises cannot fulfill an order, it may cancel the affected item or order and issue a refund to the original payment method.
Nothing in this policy limits rights that cannot legally be waived.